Intro
Freshservice is a cloud-based service desk and IT service management (ITSM) solution. It helps IT organizations streamline their service delivery processes with a strong focus on user experience and employee happiness. Use Domo’s Freshservice V2 connector to receive data about agents, agent groups, all tickets, conversions on tickets, and so on. To learn more about the Freshservice API, visit their page (http://api.Freshservice.com/). You connect to your Freshservice V2 account in the Data Center. This topic discusses the fields and menus that are specific to the Freshservice V2 connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.Prerequisites
To connect to your Freshservice V2 account and create a DataSet, you must have the following:- API Key
- Subdomain
Connecting to Your Freshservice V2 Account
This section enumerates the options in the Credentials and Details panes in the Freshservice V2 Connector page. The components of the other panes in this page, Schedulingand Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.Credentials Pane
This pane contains fields for entering credentials to connect to your Freshservice account. The following table describes what is needed for each field:
Click Connect (or select Add Account if you have existing Freshservice V2 accounts in Domo). Once you have entered valid Freshservice V2 credentials, you can use the same account any time you go to create a new Freshservice V2 DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors
Details Pane
This pane contains a single menu from which you select a Freshservice V2 report.Other Panes
For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.FAQ
What version of the Freshservice API does this connector use?
What version of the Freshservice API does this connector use?
This connector uses version 2 of the Freshservice API (https://%s.Freshservice.com/api/v2/).
Which endpoint(s) does each report call in this connector?
Which endpoint(s) does each report call in this connector?
Report Name** | **Endpoint URL(s)** |
| Agents | /agents/ |
| AgentGroups | /groups/ |
| All Conversations of Ticket | /tickets/{ticketId}/conversations |
| All Tickets | /tickets/{ticketId}?include={embedDetails} |
| List All Ticket Fields | /ticket\_fields |
**What kind of credentials do I need to power up this connector?
Report Name** | **Endpoint URL(s)** | | Agents | /agents/ | | AgentGroups | /groups/ | | All Conversations of Ticket | /tickets/{ticketId}/conversations | | All Tickets | /tickets/{ticketId}?include={embedDetails} | | List All Ticket Fields | /ticket\_fields | **What kind of credentials do I need to power up this connector?
To power up Freshservice v2 connector, you need your Freshservice API Key and Subdomain of your Freshservice account where it is hosted.
Can I use the same account multiple times to create datasets?
Can I use the same account multiple times to create datasets?
Yes
How often can the data be updated?
How often can the data be updated?
Datasets should be updated once per day only, due to Freshservice’s API call limits.
Are there any API limits that I need to be aware of?
Are there any API limits that I need to be aware of?
Freshservice allows 1000 API calls per hour.
What's the difference between this connector and the Freshservice connector?
What's the difference between this connector and the Freshservice connector?
With Freshservice V2, you can pay for a higher access level that increases your API limit.